How do I add an AI chat bot to my website?
Teach a chat bot from your own pages and documents, decide what it should hand to your staff, and place it on the pages where visitors have questions. Visitors get answers at any hour and you collect details from the ones who are interested.
See the website chat bot
Short answer
You add an AI chat bot to a website by giving it your content to learn from, setting its tone and handoff rules, and switching it on for your site. A good bot answers visitors right away, takes bookings, collects contact details and passes harder questions to a person.
Step by step
- List the questions visitors ask before they buy or book. Your contact form and inbox are the best source.
- Check that your website and documents contain the correct answers, and update the pages that are out of date.
- Decide what the bot should do besides answering: take bookings, collect contact details, or greet visitors first.
- Decide which questions go to a person and where: a live chat or a helpdesk ticket.
- Switch the bot on, ask it your real questions, and correct the answers that miss.
How to do it in AISNSIO
The AI-SNS.IO website chat bot is built for your site as a custom project. It answers visitor questions at any hour, collects details from interested visitors, can start the conversation itself with a line such as "Looking for something?", takes bookings, and guides people through your frequent questions.
Its look and tone are matched to your brand. When a person is needed, it hands the chat to your staff. We do the training, so you do not write code. You can also start free on AI SNS CHAT with a 7-day trial.
What a website chat bot can do
- Answer visitor questions right away, at any hour.
- Collect contact details from visitors who are interested.
- Start the conversation with a greeting of your choice.
- Take bookings and guide people through frequent questions.
- Hand the chat to your staff when a person is needed.
- Match your brand in look and tone.
Where to put it on your site
- Pages where people decide: product, service and plan pages.
- Booking and contact pages, where questions stop people from finishing.
- Help and frequent question pages, so visitors can ask in their own words.
- Avoid covering buttons or forms on small screens. Check the page on a phone.
Words on this page
Chat widget
The small chat window that opens on a web page.
Lead
A visitor who has shown interest and left a way to contact them.
CRM
Customer relationship management software: where a business keeps customer records.
Helpdesk ticket
A record of one customer request in a support tool.
FAQ
Do I need a developer to install it?
No. The training and setup are done for you, and you do not write code.
Can it take bookings on the site?
Yes. It can take bookings and guide visitors through frequent questions on your site.
Can it connect to the tools I already use?
Yes, if you need it. It can be connected to a product catalog, a calendar and a CRM.
Related pages
Published by: Freeborn Inc. (株式会社フリーボーン) · Suita, Osaka, Japan · contact@ai-sns.io
Updated: