How do I answer Facebook Messenger messages automatically?
Put a chat bot on the Messenger inbox of your Facebook Page. It answers common questions and order questions at any hour, takes bookings, and leaves the rest for your staff.
See the Messenger chat bot
Short answer
You answer Messenger messages automatically by connecting a chat bot to your Facebook Page. It replies to the questions it has answers for, follows a set flow for bookings and orders, and collects details from people who are interested.
Step by step
- Read the last month of messages to your Page and group them: questions, bookings, orders, everything else.
- Write answers for the common questions and note what you need to ask to take a booking or an order.
- Turn each booking or order into a short flow: what to ask first, what to ask next, what to confirm.
- Connect the chat bot to your Page and switch it on.
- Message your Page from a personal account and go through each flow from start to finish.
How to do it in AISNSIO
The AI-SNS.IO Facebook Messenger chat bot replies to messages sent to your Page at any hour. It answers common questions and questions about orders, including order tracking and placing an order.
It takes bookings using templates and workflows, which are fixed sequences of steps, and it collects details from people who are interested. No code is needed and there is a 7-day free trial.
What the bot can do on Messenger
- Answer common questions and order questions at any hour.
- Take bookings with templates and workflows.
- Help with order tracking and with placing an order.
- Collect details from people who are interested.
What to prepare for bookings by chat
- The services people can book and how long each one takes.
- The days and times you accept bookings.
- What you must know from the customer: name, contact, number of people, special requests.
- The message that confirms the booking, and how to change or cancel it.
Words on this page
Facebook Page
The public profile of a business on Facebook. Messenger messages to a business arrive here.
Workflow
A fixed sequence of steps the bot follows, for example to take a booking.
Template
A prepared message or flow that you adjust for your business.
FAQ
Can it take bookings in Messenger?
Yes. It takes bookings using templates and workflows.
Can customers ask about an order?
Yes. It handles order tracking and order questions.
Is there a free trial?
Yes. You can try it free for 7 days, and no code is needed.
Related pages
Published by: Freeborn Inc. (株式会社フリーボーン) · Suita, Osaka, Japan · contact@ai-sns.io
Updated: