How do I auto-reply to Instagram DMs?
Give a chat bot your real answers, switch it on for your Instagram account, and decide which messages go to a person. Customers get a reply right away and your team only sees the conversations that need them.
See the Instagram chat bot
Short answer
You auto-reply to Instagram DMs by connecting a chat bot to your account and teaching it from your own website and documents. It answers the questions it knows, such as products, order status and bookings, and passes the rest to your staff.
Step by step
- Collect the questions people send you most often in DMs, using your last few weeks of messages.
- Write one short, correct answer for each question, in the words you would use yourself.
- Decide which messages a person must handle, such as complaints, refunds or anything about payment.
- Connect a chat bot to your Instagram account and load your answers, your website and your documents.
- Send test messages from another account, read every reply, and fix what is wrong before you leave it running.
How to do it in AISNSIO
The AI-SNS.IO Instagram chat bot replies to DMs about products, order status, bookings and support. It can also reply when your account is mentioned in a Story or asked a question there.
Setup is four steps: connect your Instagram account and point the bot at your website and documents, choose the tone and say in plain words when to hand over to a person, switch it on, and connect a product catalog, calendar or CRM if you need them. No code is needed and there is a 7-day free trial.
What the bot can do on Instagram
- Reply to DMs about products, order status, bookings and support.
- Reply to Story mentions and Story questions.
- Ask the questions you set and collect contact details from people who are interested.
- Guide customers to products in your Instagram Shop.
- Show which questions come up most, so you can improve the answers.
- Reply in the customer's language.
What to keep for your staff
- Refunds, cancellations and anything involving money.
- Complaints and unhappy customers.
- Questions the bot has no information for. You set these rules in plain words, and the conversation goes to live chat or a helpdesk ticket.
Words on this page
DM
A direct message: a private message sent to your account.
Story mention
When someone tags your account in their Story.
Handoff
Passing a conversation from the bot to a person on your team.
Lead
A person who has shown interest and left a way to contact them.
FAQ
Can it reply to Story mentions as well as DMs?
Yes. The Instagram chat bot replies when your account is mentioned in a Story or receives a question there.
Do I need to write code?
No. You connect your account, choose the tone and switch the bot on. No code is needed.
Can I try it before paying?
Yes. There is a 7-day free trial, and you do not need a credit card to start it.
Related pages
Published by: Freeborn Inc. (株式会社フリーボーン) · Suita, Osaka, Japan · contact@ai-sns.io
Updated: