How can a business reply to WhatsApp messages automatically?
Connect a chat bot to your WhatsApp number, teach it from your own website and documents, and set rules for when a person takes over. Customers get an answer at any hour, including when you are closed.
See the WhatsApp chat bot
Short answer
A business replies to WhatsApp messages automatically by running a chat bot on its WhatsApp number. The bot answers common questions and order questions from your own information, guides people through bookings and orders, and hands difficult conversations to your staff.
Step by step
- Write down what customers ask on WhatsApp today: opening hours, order status, bookings, returns.
- Prepare a correct answer for each, and note where the information lives, such as your order system or calendar.
- Choose the conversations a person must take, and where they should go: a live chat or a helpdesk ticket.
- Connect the chat bot to your WhatsApp number and switch it on.
- Message it yourself outside business hours and check that the replies are right.
How to do it in AISNSIO
The AI-SNS.IO WhatsApp chat bot replies around the clock, including when your shop is closed. It answers "when will my order arrive?" using information from your order system, and it walks customers through bookings, sign-ups and orders one step at a time.
It can also send one message to many customers at once, which is useful for booking reminders, order confirmations and delivery updates. Setup needs no code and starts with a 7-day free trial.
What the bot can do on WhatsApp
- Reply at any hour, including when you are closed.
- Answer order status questions with information from your order system.
- Send broadcasts and notifications: booking reminders, order confirmations, delivery updates.
- Ask the questions you set and pass people who are ready to buy to your sales staff.
- Guide customers through bookings, sign-ups and orders step by step.
- Reply in the customer's language.
Before you send a broadcast
- Message only people who have agreed to hear from you.
- Send things customers want: a reminder, a confirmation, a delivery update.
- Say clearly who the message is from and how to stop receiving them.
- Keep a person available for replies the bot cannot handle.
Words on this page
Broadcast
One message sent to many customers at the same time.
Order status
Where an order is now: received, shipped or delivered.
Handoff
Passing a conversation from the bot to a person on your team.
FAQ
Does it answer when the shop is closed?
Yes. The WhatsApp chat bot replies right away at any hour, including outside your opening hours.
Can it tell a customer where their order is?
Yes. It answers order status questions using the information in your order system.
What happens with a question it cannot answer?
It passes the conversation to your staff. You decide the rules in plain words, and the handoff goes to live chat or a helpdesk ticket.
Related pages
Published by: Freeborn Inc. (株式会社フリーボーン) · Suita, Osaka, Japan · contact@ai-sns.io
Updated: