How can I reply to customers in their own language?
Use a chat bot that answers in the language the customer writes in, and keep your own information clear and correct. Visitors from abroad get an answer they can read, and your staff step in only when it matters.
See the WhatsApp chat bot
Short answer
You can reply in a customer's language by using a chat bot that replies in the language the customer uses. The bot learns from the website and documents you already have, and conversations that need care are handed to a person.
Step by step
- Find out which languages your customers write in. Your inbox and your booking records will show you.
- Write your information clearly in one language first: short sentences, no slang, exact names and times.
- Keep names of products, places and people the same in every answer, so nothing is lost in translation.
- Decide which conversations go to a person, and who on your team can read each language.
- Ask a speaker of each language to test the bot with real questions before you rely on it.
How to do it in AISNSIO
The AI-SNS.IO WhatsApp chat bot replies in the customer's language. So do the Instagram, SMS and email chat bots, so a customer can write to you on the channel they already use.
The bot learns from your website and documents, and you set in plain words when a conversation should go to your staff. No code is needed and there is a 7-day free trial.
Where a language gap loses customers
- A question sent before booking that nobody could read.
- Directions, opening hours and rules that exist only in one language.
- A change or cancellation request that sat unanswered.
- A complaint that could have been solved with one clear reply.
What to check before you rely on it
- Dates, times and addresses: write them in full so they cannot be misread.
- Words with a special meaning in your business. Explain them once in your information.
- Allergy, safety and legal information. Have a person confirm these answers.
- The handoff: make sure someone can read the conversation when it is passed on.
Words on this page
Multilingual
Able to work in more than one language.
Source information
The website pages and documents the bot learns from.
Handoff
Passing a conversation from the bot to a person on your team.
FAQ
Which channels can reply in the customer's language?
The WhatsApp, Instagram, SMS and email chat bots reply in the customer's language.
Do I need to translate my website first?
The bot learns from your existing website and documents and replies in the customer's language, so start by making that information clear and correct.
What if the conversation gets complicated?
The bot hands it to your staff. You set the rule in plain words.
Related pages
Published by: Freeborn Inc. (株式会社フリーボーン) · Suita, Osaka, Japan · contact@ai-sns.io
Updated: