Can an AI chat bot reply to customer text messages (SMS)?
Yes. A chat bot can answer text messages in a two-way conversation: the customer replies as they would to any SMS, and an answer comes back. It suits short, time-sensitive messages such as reminders and delivery updates.
See the SMS chat bot
Short answer
An AI chat bot can reply to SMS. The customer sends an ordinary text, the bot answers from your information, and the conversation continues by text. It can also take bookings, send reminders and confirm orders.
Step by step
- Decide what SMS is for in your business: reminders, delivery updates, bookings or short questions.
- Collect mobile numbers only from customers who agree to be contacted by text.
- Write short answers. A text message has little room, so say one thing per message.
- Set the rule for handing a conversation to a person, and who answers it.
- Send test texts from your own phone and read the replies on a real handset.
How to do it in AISNSIO
The AI-SNS.IO two-way SMS chat bot replies to a customer's text right away, and the customer answers back like a normal SMS. It takes bookings and sends reminders by text, confirms orders and answers "when will my parcel arrive?".
You can send one message to a chosen group of customers, and send a short question after a visit or a delivery. It can reply in the customer's language. No code is needed and there is a 7-day free trial.
What the bot can do by SMS
- Hold a two-way conversation by text.
- Take bookings and send reminders.
- Confirm orders and answer delivery questions.
- Send one message to a chosen group of customers.
- Send a short survey after a visit or a delivery.
- Reply in the customer's language.
When SMS is the right channel
- The message is short and matters today: a reminder, a confirmation, a delivery update.
- Your customers do not all use the same chat app.
- You already have their mobile number and their agreement to be texted.
- For long explanations or pictures, send people to chat or to your website instead.
Words on this page
Two-way SMS
Text messaging where the customer can reply and get an answer back.
Segment
A group of customers chosen by something they share, such as a recent order.
Reminder
A message sent before a booking so the customer does not forget it.
FAQ
Does the customer need an app?
No. They reply as they would to any ordinary text message.
Can it send booking reminders?
Yes. It takes bookings and sends reminders by SMS.
Can it message a group of customers at once?
Yes. You can send one message to a group of customers you choose.
Related pages
Published by: Freeborn Inc. (株式会社フリーボーン) · Suita, Osaka, Japan · contact@ai-sns.io
Updated: