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Refund policy

Refund Policy for AI-SNS.IO Chatbot Services

At AI-SNS.IO, customer satisfaction is our top priority. We strive to provide excellent chatbot services that meet your business needs. However, if for any reason you are not satisfied with our services, this Refund Policy outlines the conditions under which you may be eligible for a refund.

1. Refund Eligibility

Refunds may be granted under the following circumstances:

  • Technical Issues: If there are persistent technical problems or service malfunctions that prevent you from using the AI-SNS.IO chatbot services as intended, and our support team is unable to resolve these issues within a reasonable timeframe, you may be eligible for a refund.
  • Service Not Delivered: If you purchased a service but did not receive access to the chatbot service within the specified delivery timeframe (and have not yet used the service), you may be eligible for a refund.
  • Duplicate Billing: If you were mistakenly charged more than once for the same service, we will issue a refund for the duplicate payment.

2. Refund Conditions

Refunds will be issued under the following conditions:

  • Request Period: Refund requests must be submitted within 7 days of the original purchase or subscription start date. After this period, no refunds will be issued.
  • Service Usage: If you have already used the chatbot service, refunds will be pro-rated based on the duration of use, unless the issue is due to a technical malfunction or failure on our part.
  • Non-Refundable Items: Custom chatbot development services, one-time setup fees, and any third-party service costs associated with the integration are non-refundable once work has commenced.

3. Non-Refundable Situations

Refunds will not be issued in the following cases:

  • Change of Mind: If you simply change your mind or no longer wish to use the service after purchase, a refund will not be provided.
  • Failure to Use the Service: If you fail to use the service after purchase, this does not entitle you to a refund.
  • Violation of Terms: If your account is terminated or suspended due to a violation of our Terms of Service, you will not be eligible for a refund.

4. How to Request a Refund

To request a refund, please follow these steps:

  1. Contact Support: Email our support team at billing@ai-sns.io with your order details, the reason for your refund request, and any relevant supporting information (e.g., screenshots of errors, billing receipts).
  2. Refund Review: Our team will review your request and, if necessary, investigate any technical issues or errors. You will receive a response within 5-7 business days.
  3. Refund Processing: If your refund request is approved, the refund will be processed to the original payment method used for the purchase. Refunds may take 5-10 business days to appear in your account, depending on your payment provider.

5. Partial Refunds

In certain situations, partial refunds may be granted:

  • For services partially delivered or used, we may issue a pro-rated refund based on the remaining subscription or service period.
  • If you have received promotional discounts or credits as part of your purchase, the refund amount may be adjusted to account for those offers.

6. Cancellation of Recurring Subscriptions

  • Subscription Cancellation: If you cancel a recurring subscription, you will continue to have access to the service until the end of the current billing cycle. No refunds will be issued for the remaining period of the subscription after cancellation.
  • Auto-Renewal Refunds: If your subscription auto-renews and you wish to cancel, you may request a refund within 7 days of the renewal date, provided you have not used the service during that period.

7. Disputes

If you believe that you are entitled to a refund but have not received one, or if you disagree with our decision, please contact our billing department at billing@ai-sns.io. We will work to resolve the issue as fairly and quickly as possible.

8. Amendments to the Refund Policy

AI-SNS.IO reserves the right to modify or amend this Refund Policy at any time. Any changes will be posted on our website, and it is the customer’s responsibility to review the policy periodically. Refund requests will be handled in accordance with the policy in effect at the time of the purchase.