How do I automate replies to common customer emails?
Let a chat bot answer the emails you receive again and again, in your own wording, and keep the unusual ones for your staff. Customers hear back sooner and your inbox holds only the emails that need a person.
See the email chat bot
Short answer
You automate replies to common emails by giving a chat bot your templates and your tone of voice. It writes and sends the reply to frequent emails, follows up with people who showed interest, and works with your ticketing system.
Step by step
- Sort last month's inbox by topic and find the emails you answer the same way every time.
- Write one good reply for each topic and save it as a template.
- Mark the emails a person must read: complaints, contracts, anything unusual.
- Connect the chat bot to your mailbox and, if you use one, your ticketing system.
- Review the first replies it sends, adjust the templates, then check a sample each week.
How to do it in AISNSIO
The AI-SNS.IO email chat bot replies to customer emails in your wording. For frequent emails it writes the reply and sends it, using templates that you can change so the answers sound like your company.
It connects to a ticketing system, sends individual follow-up emails to people who showed interest, and takes onboarding, order tracking and booking emails through their steps in order. It can reply in the customer's language.
What the bot can do with email
- Write and send replies to frequent emails.
- Use templates you can edit, so replies sound like your company.
- Connect to a ticketing system.
- Send individual follow-up emails to people who showed interest.
- Take onboarding, order tracking and booking emails through their steps.
- Reply in the customer's language.
Emails that should still reach a person
- Complaints and anything written in anger.
- Contracts, quotes and negotiation.
- Requests the templates do not cover.
- Replies to a reply: when a customer answers back with a new question, check that the thread is still on track.
Words on this page
Template
A prepared reply that is adjusted for each customer.
Ticketing system
A tool that records and tracks each customer request.
Follow-up
A second message sent after the first contact, to continue the conversation.
Onboarding
The first steps a new customer takes to start using a product or service.
FAQ
Will the replies sound like our company?
Yes. It uses templates that you can change, so the replies use your wording.
Does it work with a ticketing system?
Yes. It connects to a ticketing system, the tool that manages customer requests.
Can it follow up with interested customers?
Yes. It sends individual follow-up emails to people who showed interest.
Related pages
Published by: Freeborn Inc. (株式会社フリーボーン) · Suita, Osaka, Japan · contact@ai-sns.io
Updated: